Frequently Asked Questions

Why hire a professional pet sitter?

  • Pets are happier and experience less stress at home.
  • Diet and exercise routines are uninterrupted.
  • Travel trauma for both owner and pet is eliminated.
  • Pet's exposure to illness is minimalized.
  • Untrained or unwilling friends/family/neighbors need not be called.
  • In-home professional pet care provides added peace of mind.

What areas of Charlotte does Paws & Whiskers cover?

All of Charlotte and the surrounding areas including Huntersville, Davidson, Cornelius, Mooresville, Harrisburg, Concord, Matthews, Mint Hill, Indian Trail, Ballantyne, Indian Land, SC, and Ft Mill, SC.

How do I schedule a pet sitting appointment?

Simply click on the reservation button and fill out the contact form.

What kind of animals does Paws & Whiskers care for?

Our services are offered exclusively for cats and dogs.

May we meet the pet sitter before we go away?

Of course. Paws & Whiskers likes to know everything about your pets feeding needs, exercise needs, and medical needs.

What do you do in case of an emergency?

When an initial consultation takes place, we will collect all emergency contact information, vet medical needs, payment needs and most important a contact number to reach you!

What are your pet sitting rates?

You can find our rates on the Service page.

Is there a charge to return the key?

Yes, a small charge of $5.00.

Can we contact you while we're away?

Of course. Paws & Whiskers also makes it a point to touch base with you the next day through phone, email, or text to assure you that your pet is doing just fine.

How am I billed when payment is due?

Services must be paid in full before pet sitting services can take place. We accept cash, checks, or Paypal.

Do you have a fee for last minute scheduling?

Yes. We understand last minute trips or emergencies come up, however, in order to accommodate you within 48 hours of making your reservation, there will be an additional $10 fee added to your balance.

Are there any holiday fees?

No, there are no extra holiday fees.

Are there any holiday cancellation fees?

Yes. The holiday season is one of the busiest times of the year. Many times we have turned away clients just to reserve a space for you. If you cancel 48 hours or less prior to ANY HOLIDAY, you will be charged a full day of pet sitting visits.